March/April 2003 Issue Newsletter Details 16 pages. Articles: 1) guidelines for using samples and testimonials, 2) improving your human resources (personnel) skills, 3) preparing simple marketing plans for clients. Advice on: sending estimates, shutting off no-pay clients, turning down work, hiring back a layed off employee as a freelance, being blindsided by a sub-contractor, and travel charges. Management Tip: budgeting for education and training.
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